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Here are the details on our shipping policy.

How long will my order take to arrive?

Preferred Defense processes all orders and ships within 24 hours of receiving payment confirmation for the lower 48 United States (domestic orders). Received order delivery could be between 1-10 business days depending on the shipping area in the United States.   Confirmation and tracking number will be sent to you via email when the order […]

What if the merchandise I received is not what I ordered.

If the merchandise you received was not what you ordered you may request a return RMA# Return Policy:  All returns must be authorized for return with an RMA #. Defect & Warranty items need to be shipped back to us with the RMA # to Fairfield, OH Returns Department.  Any Shipping, Packaging charges/cost for non […]

How do I get an RMA#?

All returns must include an RMA# To receive an RMA#  (Returned Merchandise Approval), you must call our customer support center.  You can call and leave a message if during non-business hours and we will return your call on the following business day.  It is important to leave a message on the day you decide to […]

Return Procedures

Returns are accepted within 24 hours of delivery when the product is deffective or damaged. Any other warranty details are included with the shipment. To return a product please follow these steps: 1.  Call Customer Support within 24 hours of delivery.   (513) 399-6864 2.  After receiving RMA# from customer support then you may mail the […]